Effective Date: 12 August 2026

At Side Note Store, we carefully prepare and dispatch your order so that it reaches you safely.

Please read our shipping terms before placing an order.

Order Processing

Orders are processed after successful order and payment confirmation.

Our usual processing time is:

2-5 Business Days

Processing times may be longer during sales, new product launches, festive periods, public holidays or periods of unusually high demand.

Shipping Partner

Our primary shipping and delivery partner is Shadowfax.

We may use another courier partner if required due to pin-code serviceability, operational requirements or other logistical reasons.

Shadowfax allows customers to track eligible shipments using their AWB or Order ID.

Estimated Delivery

Estimated delivery timelines will depend on the delivery location and courier serviceability.

You can state your normal timeframe here, for example:

Metro Cities: 3-4 Days
Other Locations: 10-15 Days

Delivery timelines are estimates and are not guaranteed delivery dates.

Shipping Charges

Any applicable shipping charges will be displayed at checkout before payment is completed.

Where we offer free shipping, the applicable conditions will be displayed on the website.

Order Changes

Please make sure that your shipping information is correct before placing your order.

Orders cannot be cancelled once placed.

Changes to delivery details after an order has been placed cannot be guaranteed.

If you notice an error in your delivery address, please contact us immediately. If the order has not entered processing or dispatch, we will try to assist, but we cannot guarantee that the address can be changed.

Incorrect Address or Contact Details

Customers are responsible for providing:

  • Correct recipient name
  • Complete delivery address
  • Correct PIN code
  • Active phone number
  • Correct email address where required

Side Note Store is not responsible for delivery failure caused by incorrect or incomplete information provided by the customer.

Delivery Attempts

Our courier partner may contact you to complete delivery.

Please ensure that someone is available to receive the shipment.

If a parcel cannot be delivered because:

  • The customer is unavailable
  • The phone number is incorrect or unreachable
  • The address is incorrect or incomplete
  • Delivery is refused
  • Reasonable delivery attempts are unsuccessful

the parcel may be returned to Side Note Store.

Return to Origin — RTO

If an order is returned to us because delivery could not be completed due to customer-related reasons, this does not constitute a return under our Return Policy and does not automatically qualify for a refund.

Where re-shipping is available, the customer may be asked to pay additional delivery charges before the parcel is dispatched again.

Refused Deliveries

Because all sales are final and orders cannot be cancelled once placed, refusing a shipment at the time of delivery does not constitute an approved cancellation or return.

Tracking

Once your order has been shipped and tracking information becomes available, we may share tracking details by email, SMS, WhatsApp or another available communication method.

Courier tracking may take some time after dispatch to update.

Delivery Delays

Although we make reasonable efforts to ensure timely delivery, delays may occur because of:

  • Weather
  • Courier disruptions
  • Public holidays
  • Remote delivery locations
  • High order volumes
  • Government restrictions
  • Transport interruptions
  • Other circumstances beyond our control

A delivery delay alone does not automatically qualify an order for cancellation after dispatch, subject to rights available under applicable law.

Damaged Parcel

If you receive a package that appears damaged or tampered with, we recommend photographing the packaging before opening it.

If the product itself is damaged or an incorrect product has been delivered, contact Side Note Store within 24 hours of delivery.

Please retain:

  • Original packaging
  • Shipping label
  • Product
  • Tags and accessories
  • Photographs or video showing the issue

This will help us review your claim.

Incorrect Product

If we accidentally send you a product different from the product shown on your confirmed order, contact us within 24 hours of delivery.

We will review the issue in accordance with our Return & Refund Policy.

Contact

For shipping queries, please contact:

Email: hello@sidenotestore.com

Please include your order number when contacting us.