Effective Date: 12 August 2026
Last Updated: 12 August 2026

At Side Note Store, we respect your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how information may be collected, used, shared and protected when you visit our website, place an order or contact Side Note Store.

India has enacted the Digital Personal Data Protection Act, 2023, and the Digital Personal Data Protection Rules, 2025 were notified in November 2025 with different provisions taking effect on different timelines.

1. Information We Collect

We may collect information such as:

  • Name
  • Email address
  • Mobile number
  • Billing address
  • Shipping address
  • Order details
  • Purchase history
  • Customer account details
  • Communications with us
  • IP address
  • Device and browser information
  • Website activity
  • Cookie information

2. Why We Collect Your Information

We may use your information to:

  • Process your order
  • Confirm your payment
  • Pack and dispatch your purchase
  • Provide shipping updates
  • Deliver your order
  • Respond to enquiries
  • Investigate damaged or incorrect product claims
  • Prevent fraudulent transactions
  • Maintain transaction records
  • Improve our website
  • Send marketing communications where permitted
  • Comply with legal and regulatory obligations

3. PayU Payment Processing

We use PayU to process online payments.

When you complete payment, information necessary to process the transaction may be provided to PayU, your bank, card network, UPI provider or another payment service involved in the transaction.

PayU maintains its own privacy policies regarding information it processes.

Side Note Store does not generally store your full debit card, credit card or banking credentials.

4. Shadowfax Shipping

We use Shadowfax as our primary delivery partner.

To complete your delivery, we may share information necessary for fulfilment, such as:

  • Your name
  • Delivery address
  • Phone number
  • Order or shipment reference
  • Other information reasonably required to complete delivery

Shadowfax operates its own delivery services and terms.

5. Damaged or Incorrect Order Claims

If you contact us regarding a damaged or incorrect product, we may collect photographs, videos, packaging information, shipping labels and correspondence required to investigate your request.

This information will only be used for legitimate purposes relating to your order, claim, fraud prevention or legal obligations.

6. Marketing

If you choose to receive promotional communications, we may contact you regarding:

  • New products
  • Product launches
  • Sales
  • Offers
  • Store updates

You may unsubscribe from marketing emails using the unsubscribe option provided in those communications.

Transactional communications relating to an existing order may still be sent where necessary.

7. Sharing Your Information

We do not sell your personal information.

We may share information with service providers where reasonably necessary to operate the store, including:

  • PayU
  • Shadowfax
  • Website hosting providers
  • Email providers
  • Website security providers
  • Analytics providers
  • Advertising platforms, where enabled
  • Professional advisers
  • Government or regulatory bodies where legally required

8. Data Security

We take reasonable technical and organisational measures intended to protect personal information from unauthorised access, misuse, loss or disclosure.

However, no internet-based service can guarantee absolute security.

9. Data Retention

We retain information only for as long as reasonably necessary for the purposes for which it was collected or where retention is necessary for legal, accounting, tax, fraud prevention, transaction or dispute-related purposes.

10. Your Privacy Choices

Depending on applicable law, you may be able to request access to or correction of your information, withdraw eligible consent, raise a grievance or request deletion where appropriate.

Some information may need to be retained for legal, transaction, fraud-prevention or accounting purposes even after a request is made.

11. Cookies

Our website may use cookies and similar technologies.

Please see our Cookie Policy for more information.

12. Third-Party Services

Third-party providers used by Side Note Store may process information under their own privacy policies.

We encourage customers to review the privacy policies of third-party services where appropriate.

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, service providers or applicable requirements.

14. Contact & Privacy Grievances

For questions or concerns regarding personal information:

Grievance / Privacy Contact: Simran K Madan
Email: sidenotestore@gmail.com

We will review privacy-related requests and grievances and respond in accordance with applicable requirements.